Introduction
Welcome to smartmodels.pro.
We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains what information we collect, how we use it, and your rights under applicable data protection laws, including the General Data Protection Regulation (GDPR).
By using our website, purchasing our digital products, or enrolling in our online courses, you agree to the practices described in this Privacy Policy.
1. Data Controller
The data controller of the website smartmodels.pro is Olena Naidientseva, conducting business activity (JDG) under the name Olena Naidientseva, based in Poland,
Address: al. Jarzębinowa 73/1, 05-825, Książenice, Poland
Tax Identification Number (NIP): 5291864652,
REGON: 543053622,
e-mail: support@smartmodels.pro
The Administrator is responsible for processing personal data in compliance with the applicable legal provisions, including the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 (GDPR) and the Polish Act of 10 May 2018 on the Protection of Personal Data.
For any matters related to the processing of personal data, please contact the Administrator at the e-mail address provided above.
2. Data Collected
We may collect and process the following types of personal information:
Account & Contact Information: name, email address, billing details.
Payment Information: processed securely by our payment providers (we do not store full payment card details).
Technical Data: IP address, browser type, operating system, device information.
Usage Data: how you interact with our website, including pages visited, downloads, or course progress.
Cookies & Tracking: used for functionality, analytics, and improving user experience.
3. How We Use Personal Data
We use your personal information to:
Provide access to purchased 3D models and courses.
Process transactions and send receipts.
Manage user accounts and provide customer support.
Improve our website, content, and services.
Send important service-related updates.
Send marketing communications (only with your explicit consent).
4. Embedded Content
Our website may include embedded content (e.g., YouTube videos).
Embedded content from other websites behaves in the same way as if you visited the external website directly.
These sites may collect data about you, use cookies, and track your interaction.
We use YouTube for video content. YouTube has its own cookie and privacy policies. Your data will not be sent to YouTube until you consent to its cookies.
5. Cookies
We use cookies and similar technologies to:
Keep users logged in and maintain secure sessions.
Remember preferences and improve user experience.
Collect anonymous statistics to enhance website performance.
You can manage or disable cookies in your browser settings.
6. Who Has Access to Your Data
Your data may be accessed only by:
Authorized system administrators.
Support staff (for troubleshooting or user assistance).
If you are not a registered client, we do not store or view any personal data related to you.
7. Data Retention
We retain personal data only as long as necessary:
Transaction records: up to 5 years (to comply with tax/accounting obligations).
Account data: as long as your account remains active.
Marketing data: until you withdraw consent.
8. Data Security
We use SSL/HTTPS encryption and apply technical and organizational measures to protect your data against loss, misuse, or unauthorized access.
In the event of a data breach, we will notify affected users and take appropriate corrective actions.
However, please note that no system is 100% secure, and we cannot guarantee absolute protection.
9. Your Rights (GDPR)
You have the following rights regarding your personal data:
Right of access
Right to rectification
Right to erasure (“right to be forgotten”)
Right to restrict processing
Right to data portability
Right to object to processing (including for direct marketing)
Right to withdraw consent at any time
To exercise any of these rights, please contact us via email (see below).
10. Data Sharing and Disclosure
We may share your data with trusted third parties, including:
Payment service providers: Stripe, PayPal.
Hosting and IT providers: to maintain website functionality.
Analytics services: e.g., Google Analytics (anonymous data only).
Legal authorities: where required by law.
We do not sell or rent your data to any third party.
11. Updates to This Policy
We may update this Privacy Policy from time to time. The latest version will always be posted on this page.
12. Contact Information
If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us at support@smartmodels.pro.